Nearly all businesses have interest in consumer experience. Whether you fly an airline, shop at a retailer, visit a website, or frequent an eatery, businesses care about your perception of their services and the products you consume. Negative experie…
What does the Joni Mitchell song ‘Both Sides Now’ have to do with workers’ compensation regulations? I’ve looked at life from both sides nowFrom up and down and still somehowIt’s life’s illusions I recallI really don’t know life at all– Joni Mitchel…
A Sedgwick liability nurse was asked to analyze the records of a claim involving a 52-year-old man whose car was struck when our client’s truck driver fell asleep at the wheel, overturning his rig and causing damage to several cars. Liability…
Telemedicine customized for occupational injuries will provide the greatest advantage “You have to start with the customer experience and work backwards to the technology.” - Steve Jobs Telemedicine, primarily audio technology, has been a…
On a weekly if not daily basis, there are media reports about the growing impacts of addiction to opioids. The Centers for Disease Control and Prevention (CDC) reports that 78 people a day are dying from the effects of opioid overdose.1 Families ar…
Gabapentin is approved by the Food and Drug Administration for the management of post-herpetic neuralgia, pain associated with shingles, in adults and is used adjunctively in the treatment of partial onset seizures in adults and children. The …
We are just a few days away from the 2016 Workers’ Compensation Educational Conference which will be held on August 21 – 24 in Orlando. Once again, I am looking forward to the opportunity to host a panel that is exploring a very important industry to…
In a previous blog post, I covered how a person can become infected with the Zika virus. The pathways for infection include: Bite from an infected mosquito. Sexual intercourse with a person infected with the virus. Prevention is critica…
Next week we will gather at what is now one of the largest events in the industry – the 2016 Workers’ Compensation Conference August 21 – 24 in Orlando. I want to add that, before the conference begins, a great group of Sedgwick colleagues will be …
Do you remember two summers ago when we all were participating in an ice bucket challenge? You were nominated, usually on Facebook to dump a bucket of ice water over your head while nominating others to do the same. If you completed the challenge y…
“It is a very sad thing that nowadays there is so little useless information.” - Oscar Wilde The world is a growing resource. No disrespect to Oscar Wilde, but yesterday’s useless information is essential data today, and that is by no means a s…
I am a complex pharmacy nurse for Sedgwick which means my mission in life is to restore injured workers’ lives. I work collaboratively with doctors to change prescribing practices and follow best practices based on national guidelines and the indiv…
$1.9 billon. That is the estimated dollar amount the recent historic floods in Houston Texas will cost to return life and business back to normal according to the Houston Business Journal. Now almost every major weather service is reporting that, d…
New technology is reshaping the world in which we live. It takes the form of self-driving cars, virtual reality and 3-dimensional (3D) printers. Once thought to be cold and impersonal, technology is redefining our expectations and how we view a qua…
Three weeks ago, I was wrapping up a discussion with a client and fellow Sedgwick colleagues on the opioid epidemic. Someone in the room received the unexpected text that Prince had died. In the next few moments, without any other information, my fel…